Refund Policy

No Refund Policy

At Onramp Pay, we maintain a strict no-refund policy for all plugin purchases (WooCommerce, PrestaShop, OpenCart). Once a purchase is completed and the plugin download link is delivered to your email, the transaction is considered final and non-refundable.

This policy exists because our plugins are digital products that are immediately accessible upon purchase. Once the download link and license key are provided, we cannot retrieve or revoke the product.

Test Before You Buy

We strongly encourage all prospective customers to thoroughly test our service before making a purchase. You can:

• Use our free Payment Link Generator to create and test payment links
• Review the minimum order amounts for each payment provider
• Check our documentation and feature list to ensure compatibility with your needs
• Contact our support team with any pre-purchase questions

The payment link generator provides the same underlying technology as our premium plugins, allowing you to verify that our service works for your use case before committing to a purchase.

What This Policy Covers

Our no-refund policy applies to:

• All plugin purchases for WooCommerce, PrestaShop, and OpenCart
• All payment methods (bank card, cryptocurrency, and Onramp Pay bridge)
• All pricing tiers and special offers
• Purchases made after testing our free payment link generator

Technical Support

While we do not offer refunds, we are committed to helping you get the most out of your purchase:

• Premium email support for all plugin customers
• Detailed documentation and setup guides
• Regular plugin updates and improvements
• Bug fixes and compatibility updates

If you encounter technical issues with your plugin, please contact our support team. We will work diligently to resolve any legitimate technical problems.

Exceptional Circumstances

In rare cases where a customer is charged multiple times for the same purchase due to a payment processing error, we will refund the duplicate charges. To request this type of refund:

• Contact our support team within 48 hours of the duplicate charge
• Provide proof of multiple charges (transaction IDs, bank statements, etc.)
• Allow 5-10 business days for investigation and processing

This exception applies only to verified payment processing errors and does not extend to change of mind, compatibility issues, or dissatisfaction with features.

Chargebacks

Filing a chargeback or payment dispute instead of contacting us first is considered a breach of our Terms of Use. Chargebacks result in immediate termination of your license, access to support, and updates. We strongly encourage customers to contact our support team to resolve any concerns before initiating a chargeback.

Making an Informed Decision

Before purchasing, please ensure that:

• You have tested the payment link generator and confirmed it works for your needs
• Your platform (WooCommerce, PrestaShop, or OpenCart) is compatible with our plugin
• You have reviewed the payment provider minimum amounts
• You understand that the plugin facilitates third-party payment processing
• You have read and agree to our Terms of Use

Questions?

If you have any questions about our refund policy or need clarification before making a purchase, please contact our support team. We're here to help ensure you make an informed decision.