FAQ
Frequently Asked Questions
Quick answers about setup, payouts, supported methods, and policies for using Onramp Pay.
•What services do you offer?
We are a software company providing payment solutions for all kinds of online businesses, including high-risk models. You can accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, SEPA, and local bank transfers, with instant USDC (Polygon/MATIC) payouts.
•What information or documents are needed?
No information or documents are required to start. You can accept credit card payments instantly without KYC from us.
•What payment methods do you accept?
Credit/debit cards (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, SEPA bank transfers, and selected local bank transfer options.
•Do you accept high-risk businesses?
Yes. The platform is built for high-risk merchant accounts and provides instant approval.
•What fees do you charge?
Fees vary by provider and order amount. Our share is under 1%; the rest is set by the provider. All fees are shown clearly at checkout, and you can choose to pass them to customers or absorb them.
•Is there a minimum order amount?
Yes. Minimums typically range from $1 to $30 depending on the payment provider.
•Do you accept payments worldwide?
Any merchant worldwide can use the service. Customer acceptance depends on each provider’s restricted countries list.
•How quickly are payouts processed?
Payouts are instant to your USDC (Polygon) wallet after each successful order.
•Can my payouts be held for 180 days?
No. We do not control payouts or handle processing; funds go instantly and automatically to your wallet once paid.
•Is there a rolling reserve?
No. Payouts are instant and in full—there is no rolling reserve.
•What if a customer disputes or makes a chargeback?
Licensed payment providers handle all chargebacks. Payments are final, and your USDC payouts are instant and irreversible.
•Can you ban me from using the payment gateway?
The gateway is open and anonymous for merchants, but abuse or prohibited activities can lead to blocking. Review the Prohibited Businesses list.
•Is customer verification required?
Customers may be asked for quick ID verification (KYC) during checkout; smaller orders may bypass it depending on the provider.
•Can I use this with unlimited websites?
Yes. You can use the gateway on unlimited websites instantly.
Need more help?
Email us at [email protected] and we will reply quickly.